This Privacy Policy applies to users of the cy999 website (https://cy999.win) and its related services. By using the site, you are considered to have agreed to this Policy.
1 Introduction
Cy999 is a trusted online gaming platform for players in Bangladesh. We believe genuine trust cannot be built without a secure and transparent privacy policy — which is why we have taken the utmost care in crafting ours.
This Privacy Policy ("Policy") explains how cy999 collects your personal data, why it is collected, where it is stored, and how it is used. It also details the rights you have over your own information.
Cy999 takes the information you provide while playing slots, fish games, bingo, and live betting on our platform very seriously. Your trust is our most valuable asset.
cy999 never sells or transfers your data to third parties without your consent.
2 What Data We Collect
Cy999 collects two types of information from you — information you provide directly, and information collected automatically.
Directly Provided Information:
- Name, mobile number, and email address provided at registration.
- Date of birth (for age verification).
- Copies of national ID cards or passports submitted during the KYC process.
- Payment transaction details (bKash, Nagad, Rocket, or bank account number).
- Messages or complaints submitted when contacting the support team.
Automatically Collected Information:
- IP address and device type.
- Browser information and operating system.
- Information on time spent on the site and pages visited.
- Gaming activity and transaction history.
- Information collected through cookies and similar technologies.
cy999 collects only the minimum data required to operate its services. No unnecessary information is requested.
Data Types & Purposes at a Glance:
| Data Type |
Reason for Collection |
Retention Period |
| Name & Contact Information |
Account Creation & Communication |
For as long as your account remains active |
| Identity Documents |
KYC & Age Verification |
As required by legal obligations |
| Payment Information |
Transaction Processing |
5 years (as per financial regulations) |
| Gaming Logs |
Security & Dispute Resolution |
2 years |
| Cookies Data |
Experience Enhancement |
Session or 30 days |
3 How Your Data Is Used
Cy999 uses your data solely for specific, legitimate purposes. We never use your information beyond what it was collected for.
- Account Management: To create, verify, and manage your account.
- Payment Processing: To process deposits and withdrawals.
- Customer Service: To resolve your issues and complaints.
- Security: For fraud detection and prevention.
- Legal Obligations: To meet regulatory and authority requirements.
- Service Improvement: As analytical data to improve your gaming experience.
- Promotional Communications: To send you offers and updates with your consent only.
Data used for analytical purposes is fully anonymized and cannot be traced back to any individual.
4 Data Sharing & Third Parties
Cy999 never sells your data. However, limited information may be shared with trusted third parties in specific circumstances:
- Payment Processors: Necessary information is shared with payment partners — including bKash, Nagad, and Rocket — to process transactions.
- Identity Verification Service: Identity documents submitted during the KYC process may be shared with authorized entities.
- Law Enforcement: Information may be disclosed in response to a court order or legal obligation.
- Technology Partners: Limited data may be shared with technology service providers to maintain site functionality.
All third-party partners are required to uphold the same strict privacy standards as cy999. They are not permitted to use or share your information for any other purpose.
5 Cookies Policy
Cy999 uses several types of cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site.
- Essential Cookies: Essential for the site to function properly. The site cannot operate without these.
- Functional Cookies: Remembers your language preferences and account settings.
- Analytical Cookies: Helps identify which sections of the site are used most.
- Marketing Cookies: Used to display relevant ads and offers based on your interests.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some features of the site.
6 Data Retention & Duration
Cy999 retains your data only for as long as necessary. Retention periods are determined by the type of data and applicable legal requirements.
- Financial transaction records may be retained for up to 5 years after account closure.
- Gaming logs are typically retained for up to 2 years.
- KYC documents are retained in accordance with legal requirements.
- After the specified retention period, data is securely deleted or anonymized.
Your data is stored only on servers in Bangladesh and countries with adequate security standards, and is kept safe under strict security protocols.
7 Your Rights Over Your Data
Cy999 believes you should have full control over your own data. That is why we provide you with the following rights:
- Right to Access: You may request to know what information cy999 holds about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request the deletion of your data under certain circumstances.
- Right to Restrict Processing: In certain cases, you may request that the use of your data be restricted.
- Marketing Opt-Out: You can opt out of promotional messages at any time.
- Filing a Complaint: If you believe your data rights have been violated, you may file a complaint.
To exercise any of these rights, contact the cy999 support team. We typically respond within 30 business days.
8 Children's Privacy
Cy999 strictly does not provide services to anyone under 18. Our platform is for adults only.
- We do not knowingly collect personal data from children.
- If we detect that a minor has registered an account, it will be closed immediately.
- Parents are advised to use parental control software on devices accessible to their children.
If you suspect your child has registered an account on cy999, please contact our support team immediately.
9 Security Measures
Cy999 protects your data using industry-leading security technology.
- SSL/TLS Encryption: All data transmitted on the site is secured with 256-bit encryption.
- Firewall: Advanced firewalls are in place to prevent unauthorized access.
- Regular Security Audits: Regular security audits are conducted by independent third-party experts.
- Access Control: Only authorized personnel can access specific information.
- Data Backup: Regular encrypted backups are maintained to ensure data security.
Use a strong password to keep your account secure and never share your login credentials with anyone.
10 Policy Changes
Cy999 may update this Privacy Policy from time to time. We will notify you of any significant changes.
- The date of any change will always be shown at the top of the page as "Last Updated".
- For significant changes, registered users will be notified by email or SMS.
- Continued use of the site after any changes are made will be considered your acceptance of the updated policy.
- Our support team can provide a copy of previous policy versions upon request.
11 Contact
If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact the cy999 support team.
Response Time
Within 30 business days
For faster assistance, reach us on our
FAQ Page Visit — you'll find answers to common questions there.