Important: By creating an account or using the cy999 platform, you agree to all the Terms and Conditions listed below. If you fail to comply with these Terms,
cy999 reserves the right to suspend or close your account at any time.
1 Introduction & Consent
Cy999 (https://cy999.win) is an online gaming platform serving players in Bangladesh with a wide range of entertainment options, including slots, fish games, bingo, and live betting. These Terms and Conditions ("Terms") form a legally binding agreement between you and cy999 governing your use of the platform.
By visiting our website, opening an account, or using any of our services, you fully agree to these Terms and Conditions. If you do not agree, please refrain from using cy999.
These Terms and Conditions were last updated in January 2026. We reserve the right to amend them from time to time.
2 Account Register
To register an account with cy999, you must provide accurate and complete information. Accounts created using false details will be suspended and any deposited funds may be forfeited.
- Each individual may only One Account You may open one account. Using the same device, IP address, or payment method to open multiple accounts is strictly prohibited.
- The mobile number and email address provided at registration must be genuine and belong to you.
- It is your sole responsibility to keep your account login credentials (username and password) strictly confidential.
- Transferring, selling, or renting your account to any other person is strictly prohibited.
- Cy999 may request a copy of your national ID or passport at any time for identity verification purposes.
If multiple accounts are detected, the balances and bonuses across all accounts will be forfeited.
3 Age & Eligibility
The minimum age required to use cy999 is 18 Years is required. If anyone under the age of 18 opens an account on cy999, that account will be immediately closed and any deposited funds will not be refunded.
- By registering, you confirm that you are 18 years of age or older.
- Cy999 may request age verification documents at any time.
- It is your own responsibility to ensure that online gaming is legal in the country or region where you reside.
cy999 takes strict measures to protect minors from accessing gaming content. Parents and guardians are advised to use parental control software on devices accessible to their children.
4 Deposits & Payments
Deposits to cy999 can be made via bKash, Nagad, Rocket, or bank transfer. Please keep the following in mind when making a deposit:
- Minimum deposit amounts may vary depending on the payment method.
- Deposits are generally credited to your account instantly. However, bank transfers may take 1 to 3 business days.
- Only payment methods registered in your own name are accepted. Payments from another person's account will not be accepted.
- If a deposit is unsuccessful, please contact the cy999 support team.
- Cy999 reserves the right to decline any payment at its sole discretion.
5 Withdrawal Policy
Certain conditions apply when withdrawing funds from cy999. For full details on the withdrawal process, please visit our Withdraw View page.
- KYC (Know Your Customer) verification may be required before a withdrawal can be processed.
- Withdrawals are typically processed within 15 minutes to 24 hours.
- Winnings derived from bonuses require specific wagering conditions to be met before withdrawal.
- It is recommended that your withdrawal method match the method used for your deposit.
- In the case of suspicious transactions, cy999 may place a hold on withdrawals and request additional information.
The fastest withdrawals on cy999 are processed in as little as 15 minutes. In general, all withdrawals are completed within 24 hours.
6 Bonuses & Promotions
Cy999 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms and conditions, which you should read carefully before accepting.
- Welcome Bonus: The welcome bonus on the first deposit is available to new members only and can be claimed once per account.
- Wagering Requirements: To withdraw bonus funds, a specified number of bets must be completed (typically 20x–30x).
- Duration: Every bonus has an expiry date. Any unused bonus will be cancelled once it expires.
- Game Restrictions: Some bonuses may only be valid for use on specific games.
- Cy999 reserves the right to modify, suspend, or cancel any bonus offer at any time.
- If bonus abuse is found, the bonuses and winnings associated with the account will be forfeited.
7 Gaming Rules
Cy999 offers a wide selection of games, including slots, fish games, bingo, and live betting. Each game has its own rules, which you should familiarise yourself with before playing.
- All game outcomes are determined through certified RNG (Random Number Generator) technology, ensuring complete fairness and verifiability.
- If a game is interrupted due to a technical issue, cy999 will make every effort to resolve the situation fairly.
- In any dispute over game results, cy999's server logs will serve as the definitive record.
- Cy999 will not be held liable for any losses resulting from an internet connection failure.
8 Prohibited Activities
The following activities are strictly prohibited on cy999 and will result in permanent account closure:
- Collecting or abusing bonuses through fraudulent means.
- Operating multiple accounts from the same household or device.
- Playing games using software bots, scripts, or any automated method.
- Attempting to hack or gain unauthorised access to the cy999 system.
- Colluding with other players to manipulate or influence game outcomes.
- Using cy999 for money laundering or any illegal financial activity.
If any prohibited activity is detected, cy999 reserves the right to close the account and forfeit all balances without prior notice.
9 Account Closure & Suspension
Cy999 may suspend or permanently close your account for any of the following reasons:
- Violation of these Terms and Conditions.
- Refusing to verify your identity or providing false information.
- Extended account inactivity (typically 12 months).
- At your own request via self-exclusion.
- Due to legal obligations.
You may also request to close your account at any time by contacting our support team. If you have a valid balance, you will be given the opportunity to withdraw your funds before the account is closed.
10 Responsible Gaming
Cy999 places responsible gaming at the top of its priorities. We want our players to see gaming as a form of entertainment, not a habit or addiction.
- Deposit Limits: You can set daily, weekly, or monthly deposit limits.
- Self-Exclusion: You can exclude yourself from gaming, either temporarily or permanently.
- Reality Check: You can set up periodic reminders to help you keep track of how long you have been playing.
To learn more about responsible gaming, please visit our Responsible Gaming View page.
11 Privacy Policy
Cy999 is committed to protecting your personal information. To learn how we collect, use, and safeguard your data, please review our Privacy Policy Full details are available on the page.
- Your information is never sold to third parties.
- Your information may be used to verify your identity and meet legal compliance requirements.
- Cookies are used to enhance your browsing experience on the site.
12 Changes to Terms & Contact
Cy999 reserves the right to update these Terms and Conditions at any time. For significant changes, a notice will be posted on the website. Continued use of the platform after any changes are made will be treated as your acceptance of the updated Terms.
If you have any questions or comments about these Terms, please contact our support team. Our 24/7 support is always here to help.